FAQ

For most orders, we use Australia Post, Express Post next business day delivery service to have your order arrive by 5pm on your chosen delivery date.

If your delivery address is outside of Australia Post’s Express Post next business day delivery network, we will post the accessory in time for your delivery date to ensure it arrives on time.

If you’re not present for the delivery, an Australia Post card will be left advising where and how to collect. The item will be packaged securely inside our Fashion confidential box inside an Australia Post Express Post satchel.

If you require the accessory for the weekend. Please place your order by 12.00 on Thursday.

As we are based on Sydney we offer a same day and weekend delivery service within the Sydney area.

Please follow these steps to complete the return:

Place the item into its original packaging. This includes the external post box, Fashion Confidential box, dust bag. Place inside the pre-paid return satchel.

Take the parcel to your nearest Australia Post outlet by 2pm on your nominated return date (11.30am on Saturdays) to lodge an over-the-counter delivery (street post boxes are not to be used). Please ensure that you keep the receipt given to you by Australia Post.

An additional daily hire fee may apply for each day the return is outstanding.

The important thing is to communicate with us if you have an issue returning on your nominated day – we prefer not to charge late fees if possible.

Please make sure to read our full Terms and Conditions prior to making a booking

When an item is selected, availability will be displayed in the calendar on the page of the selected style.

Note the availability defaults to 2 days in advance to give us time to ship. For next day Sydney deliverys just book the closest date and get in touch to request the same day option.

The minimum hire period is 2 days.

There is no maximum hire duration, for hire longer than 1 month you will be charged on a monthly basis, 1 month at a time.

The Customer may be charged a late fee in some cases. The important thing is to communicate with us if you are unable to make the required return date.

Late fee’s are calculated at $20 per day.

Please note: If the return date is on a public holiday the customer will not be charged a late fee.

We understand that plans change and will process a full refund for orders up until the point where they have been shipped.

Feel free to book in advance knowing that you have time to cancel or change your order at late notice.

After your order has been shipped we are unable to process a refund.

For all items the full amount of the rental will be charged at the time the booking is placed.

For extended hire beyond 1 month, we offer monthly payments.

All of the bags featured in the Fashion Confidential collection are authentic.
We only hire bags that are in great condition. If you are not happy with the condition of your bag upon receipt you have the option to return right away and recieve a full refund.

The Customer accepts full responsibility for the safekeeping and return of the Accessory to Fashion Confidential in the same condition as which it was received.
In the event that the Customer or any third party has stolen, lost or has not returned the Accessory, Fashion Confidential will seek to recover the full value of the Accessory.

Please do not attempt to repair or clean the bag. We have a repair and cleaning specialist to keep the products in great condition. We don’t charge anything for minor cleaning. However, if the bag undergoes major restoration or is damaged beyond repair, you will be liable for the cost of the repair or full replacement as per the terms & conditions.